Your order will be dispatched within 24 hours after we have received your payment. Please allow a little bit more time for your order to reach you during holidays or long weekends.
DPD RATES FOR SHIPMENT WITHIN POLAND:
- 2-3 business days
- C.O.D parcel: 17 zł
- Prepaid parcel: 15 zł
- Prepaid parcel (for orders above 300 zł): 0 zł
DPD SHIPPING RATES WITHIN EUROPE (SELECTED COUNTRIES):
- 3-7 business days
- Prepaid parcel: 78 zł
FEDEX SHIPPING RATE FOR USA & CANADA:
- 7-14 business days
- Prepaid parcel: 150 zł
Your order will be dispatched within 24 hours after we have received your payment. Below are estimated delivery times:
- Poland: 2-3 business days
- Europe: 3-7 business days
- USA & Canada: 7-14 business days
Your order will be dispatched within 24 hours if we receive your payment before 12:00 p.m. on business days.
If we receive your payment after 12:00 p.m., on weekends or holidays, your order will be dispatched the next business day.
We always do our best to send EACH parcel as quickly as we can so that you can enjoy your purchase as soon as possible :)
Surely you realize that holiday and long weekend deliveries take a little bit longer than usual, and we appreciate your patience :)
FAST AND EASY RETURN POLICY
If for any reason the product you purchased on Lovenue.pl does not meet your expectations, you have 14 days to return it!
All you need to do is pack the item and send it back to us, without having to explain why you want to return it. The only thing you have to remember is to to fill out the "return form" online or print no1 attachment from our Terms and Conditions. You will send your money back within maximum 3 days.
Your choice was not entirely perfect? No problem! You can exchange the product you ordered in a blink of an eye, for a 100% contentment! Simply send it back to us and we will replace it with something that will suit you better! You have 21 days to do that. Remember to let us know by email before sending the product back. You will receive the new one within a couple of days!
A 2 year warranty applies to all LOVENUE brushes - so that you don't need to worry using them! Just treat them the same way we made them - with pleasure and care! Let us know it the product you purchased is not compatible with your order or turns out different than described online - we will exchange it immediately!